/* ---- Atención al cliente ---- */
.sop-pestanas { margin-bottom: 16px; }
.sop-kpis { grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); }
.sop-barra { display: flex; align-items: center; justify-content: space-between; gap: 10px 16px; flex-wrap: wrap; margin: 4px 0 14px; }
.sop-barra .pestanas-lista { padding: 0; }
.sop-barra input[type='search'] { flex: 0 1 300px; min-width: 200px; }
.sop-casos { display: grid; grid-template-columns: minmax(0, 1fr); gap: 8px; }
.sop-caso { display: flex; align-items: center; gap: 14px; width: 100%; text-align: left; padding: 14px 16px; font-weight: 400;
  background: var(--hoja); border: 1px solid var(--perla); border-left: 4px solid var(--perla); border-radius: var(--radio-chico); box-shadow: var(--sombra);
  animation: sop-entra 0.35s cubic-bezier(0.22, 1, 0.36, 1) both; }
.sop-caso:hover { border-color: var(--cobalto); }
.sop-caso.p-alta { border-left-color: var(--ambar, #f2a93b); }
.sop-caso.p-urgente { border-left-color: var(--error); }
.sop-caso.cerrado { opacity: 0.72; }
@keyframes sop-entra { from { opacity: 0; transform: translateY(6px); } }
.sop-caso-icono { flex: none; width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; font-size: 1.2rem; background: var(--perla-suave); }
.sop-caso-texto { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.sop-caso-texto b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; display: block; }
.sop-caso-texto .tenue { font-size: 0.86rem; }
.sop-caso-lado { flex: none; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; text-align: right; }
.sop-caso-lado small { color: var(--pizarra); font-size: 0.8rem; }
.sop-prio { color: var(--error); font-weight: 700; }
.sop-estado { display: inline-block; padding: 3px 10px; border-radius: 99px; font-size: 0.76rem; font-weight: 700; background: var(--perla-suave); color: var(--pizarra); white-space: nowrap; }
.sop-estado.e-nuevo { background: var(--cobalto-suave); color: var(--cobalto); }
.sop-estado.e-en_curso { background: color-mix(in srgb, #7c5cff 16%, transparent); color: #6a4cf0; }
.sop-estado.e-esperando { background: color-mix(in srgb, #f2a93b 20%, transparent); color: var(--ambar-texto, #9a5b00); }
.sop-estado.e-resuelto, .sop-estado.e-cerrado { background: color-mix(in srgb, #1fb57a 16%, transparent); color: var(--menta-texto, #11744d); }
/* Ficha del caso */
.sop-ficha-cabeza { display: flex; gap: 12px; align-items: center; margin-bottom: 14px; }
.sop-ficha-cabeza > div { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.sop-ficha-cabeza .tenue { font-size: 0.86rem; }
.sop-ficha-datos { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 10px; margin-bottom: 14px; }
.sop-ficha-datos label { display: flex; flex-direction: column; gap: 4px; font-size: 0.8rem; font-weight: 700; color: var(--pizarra); }
.sop-ficha-datos :is(select, input) { width: 100%; }
.sop-hilo { display: flex; flex-direction: column; gap: 10px; max-height: 300px; overflow: auto; padding: 12px; border-radius: var(--radio-chico); background: var(--niebla); border: 1px solid var(--perla); }
.sop-sin { margin: 0; text-align: center; }
.sop-msj { max-width: 82%; display: flex; flex-direction: column; gap: 3px; }
.sop-msj-texto { padding: 10px 13px; border-radius: 14px; line-height: 1.4; }
.sop-msj small { color: var(--pizarra); font-size: 0.74rem; padding: 0 4px; }
.sop-msj.de-cliente { align-self: flex-start; }
.sop-msj.de-cliente .sop-msj-texto { background: var(--hoja); border: 1px solid var(--perla); border-bottom-left-radius: 4px; }
.sop-msj.de-equipo { align-self: flex-end; align-items: flex-end; }
.sop-msj.de-equipo .sop-msj-texto { background: var(--cobalto); color: #fff; border-bottom-right-radius: 4px; }
.sop-msj.de-nota { align-self: center; max-width: 92%; align-items: center; }
.sop-msj.de-nota .sop-msj-texto { background: color-mix(in srgb, #f2c94c 22%, var(--hoja)); border: 1px dashed color-mix(in srgb, #d9a400 50%, transparent); font-size: 0.9rem; }
.sop-responder { display: grid; gap: 8px; margin-top: 12px; }
.sop-responder textarea { width: 100%; resize: vertical; }
.sop-responder #sop-rapida { justify-self: start; }
.sop-enviar-por { display: flex; gap: 8px; flex-wrap: wrap; }
.sop-enviar-por[hidden] { display: none; }
/* Nuevo caso */
.sop-form label { display: block; margin: 12px 0 6px; font-weight: 600; }
.sop-form :is(input:not([type=radio]), select, textarea) { width: 100%; }
.sop-tipos { display: grid; grid-template-columns: repeat(auto-fit, minmax(105px, 1fr)); gap: 8px; }
.sop-tipos .sop-tipo { margin: 0; display: flex; flex-direction: column; align-items: center; gap: 4px; padding: 10px 6px; border: 1px solid var(--perla); border-radius: 12px; cursor: pointer; font-size: 0.85rem; text-align: center; }
.sop-tipo span { font-size: 1.3rem; }
.sop-tipo input { position: absolute; opacity: 0; pointer-events: none; }
.sop-tipo:has(input:checked) { border-color: var(--cobalto); background: var(--cobalto-suave); color: var(--cobalto); }
.sop-tipo:has(input:focus-visible) { outline: 2px solid var(--cobalto); outline-offset: 2px; }
.sop-dos { display: grid; grid-template-columns: 1fr 1fr; gap: 0 12px; }
@media (max-width: 560px) { .sop-dos { grid-template-columns: 1fr; } .sop-caso-lado { display: none; } }
/* Respuestas rápidas y ayuda */
.sop-resp-cabeza { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 12px; }
.sop-resp-cabeza p { margin: 0; }
.sop-resps { display: grid; gap: 10px; }
.sop-resp { display: flex; gap: 12px; justify-content: space-between; align-items: flex-start; padding: 12px 14px; border: 1px solid var(--perla); border-radius: var(--radio-chico); background: var(--niebla); }
.sop-resp p { margin: 4px 0 0; color: var(--pizarra); }
.sop-ayuda h2 { margin-top: 0; }
.sop-faq { border-top: 1px solid var(--perla); padding: 12px 0; }
.sop-faq summary { cursor: pointer; font-weight: 600; }
.sop-faq p { margin: 8px 0 0; color: var(--pizarra); line-height: 1.5; }

/* ---- Apps (accesos rápidos a Google), con la estética de E-commerce ---- */
.apps-grilla { display: grid; grid-template-columns: repeat(auto-fill, minmax(min(100%, 230px), 1fr)); gap: 14px; }
.app-tarjeta { position: relative; overflow: hidden; isolation: isolate; display: flex; align-items: center; gap: 14px; padding: 18px; min-height: 92px;
  background: var(--hoja); border: 1px solid var(--perla); border-radius: var(--radio); box-shadow: var(--sombra); color: var(--tinta); text-decoration: none;
  transition: transform 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease; animation: sop-entra 0.4s cubic-bezier(0.22, 1, 0.36, 1) both; }
.app-tarjeta:hover { transform: translateY(-2px); border-color: var(--cobalto); box-shadow: 0 10px 28px -12px rgba(20, 26, 51, 0.3); }
.app-tarjeta > :not(.app-agua) { position: relative; z-index: 1; }
.app-agua { position: absolute; z-index: 0; right: -10%; top: 50%; width: 52%; aspect-ratio: 1; object-fit: contain; transform: translateY(-50%) rotate(-12deg);
  opacity: 0.08; pointer-events: none; transition: opacity 0.25s ease, transform 0.4s ease; }
.app-tarjeta:hover .app-agua { opacity: 0.13; transform: translateY(-50%) rotate(-6deg) scale(1.05); }
[data-tema='oscuro'] .app-agua { opacity: 0.12; }
.app-logo { flex: none; width: 48px; height: 48px; border-radius: 14px; display: grid; place-items: center; background: #fff; border: 1px solid var(--perla); padding: 9px; }
.app-logo img { width: 100%; height: 100%; object-fit: contain; display: block; }
.app-texto { display: flex; flex-direction: column; gap: 2px; min-width: 0; flex: 1; }
.app-texto small { color: var(--pizarra); font-size: 0.84rem; }
.app-ir { color: var(--pizarra); font-size: 1.1rem; transition: transform 0.2s ease, color 0.2s ease; }
.app-tarjeta:hover .app-ir { color: var(--cobalto); transform: translate(2px, -2px); }
@media (prefers-reduced-motion: reduce) { .sop-caso, .app-tarjeta { animation: none; } .app-agua { transition: none; } }